MVP Frequently Asked Questions

How do I redeem my reward?

Wait for an email from NARMVP@realtors.org to receive your unique promo code (the email will typically arrive within 48 hours of taking an action. Once you have received the email, follow these steps to redeem your reward:

  1. Click on the link provided in the email to be taken to the product in the Realtor.org/Store
  2. Add/Order the product by adding it to your cart and proceed to checkout
  3. Be sure to log in with your Realtor.org username and password to order the product
  4. In step 2 of the checkout process, cut and paste or type your unique MVP promo code into the “Promo Code” box to receive the item for FREE! – You have until the date defined in your email to claim your reward.
  5. Proceed through the rest of the checkout process and “Place Your Order”
  6. Access your product in your “View/Access Your eProducts” section of your “My Account” on Realtor.org

You can always see all of your MVP Program activity, and promo codes, action and reward redemption time-frames, as well as the actions you’ve taken and rewards you’ve earned at your My MVP Program page.

 

I completed the action, now what?

Your will receive an email from NARMVP@realtors.org that contains your unique promo code, link to the reward and full instructions (this email will be sent to you within 48 hours of you taking an action).

You can always see all of your MVP Program activity, and promo codes, action and reward redemption time-frames, as well as the actions you’ve taken and rewards you’ve earned at your My MVP Program page. Allow 48 hours for this to be updated.

 

It looks like I have to pay for the reward, what gives?

Only Members who have completed an MVP action will receive the reward for free. This is why when you go to the Realtor.org/Store the product has a Member and Non Member price associated with it. MVP Program participants receive unique “promo code” via email within 48 hours of taking an action. This promo code, when entered in step 2 of the product check out process will zero the charge for the product out and will allow the Member to checkout with the product for free.

 

I entered my code but it still says I need to enter a credit card, what gives?

If you have entered the code and it was accepted you will not be asked to enter a credit card. If the system is still asking for a credit card it means that the code was not accepted. Do not proceed with an order if the product price did not go to zero after entering the code. Please reenter the code by cutting and pasting it rather than typing it. If this does not work call customer service for assistance 800-874-6500.

 

I have already completed the action can I get the reward?

Unfortunately, only Members who complete the action during the specified time-frame are eligible to receive the reward.

 

I missed an action/reward will you be running it again?

We may rerun an action or a reward a second time though the action or reward may or may not be associated with the same item.  Keep checking the site for new actions and rewards to see what is coming next. You can also sign up to receive emails of the new actions/rewards by clicking on the Subscribe to MVP Offers tab at the top of the page.

Why am I getting the MVP Newsletter every 2 weeks? 

For your convenience and in order to keep you updated on new offers and rewards, every MVP participant who takes an MVP action will automatically be subscribed to receive the MVP Newsletter on a bi monthly basis as new offers become available. You will be able to unsubscribe to the newsletter at any time.

How do I learn more about the program?

Click here to see the video on the MVP program and how to redeem rewards.